what is the SLA for responding to bugs?
christos at zoulas.com
Wed Oct 18 14:50:50 UTC 2017
On Oct 18, 5:48pm, vladimir.x.ivanov at oracle.com (Vladimir Ivanov) wrote:
-- Subject: Re: what is the SLA for responding to bugs?
| Thanks for the detailed report, Christos.
| I'm not aware about any SLA, but development team tries to triage
| incoming bugs in prompt manner. Unfortunately, the bug was filed w/o
| subcategory set, so it went unnoticed.
| I was able to reproduce it and added some root cause analysis, but I
| can't promise anything about fixing it in 8u. (And the fact that 9 isn't
| affected makes it less likely.)
Thanks you very much! I am trying to get some paid support on my side to
see if this can be fixed in 8...
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